Shipping & Returns
Australia wide shipping is $15 per carton.
Dispatch and delivery
Tar & Roses will endeavour to dispatch wines within 3 days of the order and payment acceptance. Tar & Roses will use all reasonable endeavours to deliver by any requested or agreed date, however it does not guarantee delivery on that date and is not liable for any loss resulting from late delivery.
PO Boxes and international shipping
Tar & Roses will not deliver to PO Boxes or addresses outside of Australia. Tar & Roses will not be liable for incorrect or unclaimed delivery in the instant that the recipient has provided incorrect or out of date delivery details.
Proof of age
Goods will not be delivered to persons under the age of 18 years. Tar & Roses may request that the person who receives the goods provide evidence of proof of age and Tar & Roses shall presume that anyone at the nominated delivery address who receives the goods is authorised to do so.
Packs and availability
Orders must be in straight 6pks or straight 12pks of the product codes on offer. All wines are offered for sale subject to availability. If the product is out of stock, Tar & Roses will contact the purchaser and offer either a substitute wine of at least equal quality or issue a credit to your credit card account to the amount that has been charged.
Should you receive a case of wine that appears to have been damaged in transit we will provide you a replacement, or an alternative product of equal value of your choice, or a full refund. Should you receive a product that is different to what you ordered then we will provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. If you are dissatisfied with the product you received you can return them for a full refund, under the following circumstances:
- The un-opened wine bottles are returned within 7 days of opening any of the product.
- Upon internal testing of the product by Tar & Roses it is deemed faulty or defective.
We will refund your money when we receive the goods and we are satisfied that they are in original condition.
You will need to supply the following information, most of which will be on your Invoice upon returning the product:
- Your Name and Contact Details
- The Invoice Number & Invoice Date
- Description of Product to be Returned
- The Reason for Return
All returns are to be delivered to:
Tar & Roses
PO Box 108
Nagambie VIC 3608
Please contact us for alternative arrangements.
For enquiries contact +61 (0)3 5794 1811
We will bear the reasonable cost of returning goods that are defective or do not meet the product description. All other returns are at your expense.
Damaged in Transit
In the event that you receive a product that appears to have been Damaged in Transit you should:
- Refuse to accept delivery of the product.
- Direct the Courier to Return Goods to Sender.
- Notify our Customer Service Staff immediately. Please contact +61 (0)3 5794 1811
If you have already accepted delivery, and then notice that the product appears to have been damaged during transit you should notify our Customer Service Staff immediately, so we can process the return as "Damaged in Transit".