Returns & Exchanges

Can I return or exchange products that I have purchased?

In the unlikely event that goods you receive are faulty, the wrong item is delivered, you’re not happy with your product ordered or you have simply changed your mind, please contact us at info@tarandroses.com.au and we will attempt to resolve the situation as quickly as possible. We will gladly offer an exchange or refund on all goods returned within 14 days from date of purchase. All refunds will be issued in the same method you originally paid for the goods. Paypal and credit card refunds will be processed against the original cardholder details.

I realised I ordered the incorrect item but my delivery has already arrived. What can I do?

Please contact us at info@tarandroses.com.au and we will happily organise an exchange or refund.

I received my delivery, but they were the wrong products. What can I do?

If your delivery is incorrect please contact us at info@tarandroses.com.au and we will organise an exchange or refund.

My delivery arrived but the products were damaged. How can this be rectified?

If any part of your order is damaged or in an unsatisfactory condition, please contact us at info@tarandroses.com.au and we will organise an exchange or refund.

Do you offer exchange or refund if I simply changed my mind?

We certainly do. In the unlikely event you are not happy with any of our products, please contact us at info@tarandroses.com.au within 14 days from date of purchase and we will happily organise an exchange or refund.